MAQUOKETA VALLEY ELECTRIC COOPERATIVE RECEIVES AMERICAN CUSTOMER SATISFACTION INDEX SCORES
Local cooperative earns higher than industry average satisfaction scores
for both electric and fiber internet services
Anamosa, Iowa, March 4, 2025—Maquoketa Valley Electric Cooperative (MVEC) recently completed annual satisfaction research with members of the cooperative’s electric and fiber internet services. Now in its 90th year, member satisfaction with MVEC remains high.
MVEC completed its annual member-wide customer satisfaction survey in early January, where over 2,000 electric members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2024, MVEC received an ACSI score of “87”, on a 100-point scale.[1] MVEC’s score is higher when compared to publicly measured investor-owned utility scores, cooperative utility scores, and municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study. MVEC earned a score 13 points higher than the average investor-owned utility score of 74, 9 points higher than the cooperative utility score of 78, as well as 12 points higher than the municipal utilities score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.
Additionally, MVEC conducted a member-wide customer satisfaction survey for MVlink Fiber Internet, where 2,000 fiber internet members were asked to participate. These member responses were also sent to ACSI. For 2024, MVEC’s MVlink received an ACSI score of “89” out of a maximum score of “100”. MVEC’s score places MVEC’s MVlink 13 points higher than the average Fiber Internet Service Provider score of 76, as well as 21 points higher than the average non-fiber Internet Service Provider score of 68, per the industry ratings in the 2024 ACSI Telecommunications Study. For more information, please visit www.theacsi.org.
“As a member-owned cooperative, we take satisfaction with our service very seriously,” said Jeremy Richert, MVEC CEO. “For years, we have gathered member feedback on the electric service we provide achieving ACSI scores well above average for the utility industry. Now that we also provide MVlink fiber internet service to members and some surrounding communities, we gathered the same benchmark feedback on our internet product. The high scores MVEC received on both electric and fiber services are indicative of the level of service our cooperative provides to ensure reliable power and internet backed by responsive, local member support.”
About MVEC
Maquoketa Valley Electric Cooperative (MVEC) is a member-owned utility cooperative headquartered in Anamosa, IA. MVEC is the third largest cooperative in the state of Iowa serving more than 14,000 members. In 2016, MVEC expanded its offerings beyond electricity to include high-speed fiber internet under the brand MVlink. The cooperative now serves nearly 7,500 members with a broadband connection. For more information, visit http://mvec.coop.
1 Compared to publicly measured Energy Utilities and Internet Service Providers in the ACSI® surveys of customers rating their own Energy Utilities or ISPs. Results based on data provided by MVEC, collected between December 6, 2024, and January 16, 2025. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
‘ACSI’ is a registered trademark solely owned by American Customer Satisfaction Index LLC