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Policy

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  1. MVlink Internet/Phone
  2. My Account
  3. Policy
 

Broadband Labels

Please find the below link to the CSV file for all of our active MVlink's Broadband Labels:

Broadband Labels

Maquoketa Valley Electric Cooperative Broadband Internet Service Disclosures

Consistent with the Federal Communications Commission’s Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, Maquoketa Valley Electric Cooperative (MVlink) provides this information about our fiber broadband high-speed Internet access services.

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Acceptable Use Policy

This is Maquoketa Valley Electric Cooperative’s Acceptable Use Policy (“AUP”). This AUP governs the use of internet related services provided by Maquoketa Valley Electric Cooperative (“Cooperative”). All contractual terms also apply.

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Terms and Conditions

Customer understands that use of Service is subject to Cooperative’s Acceptable Use Policy.

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MVEC Privacy Policy

Protecting your privacy is important to us. Maquoketa Valley Rural Electric Cooperative hopes that the following statement will demonstrate our full commitment to privacy and help you understand how Maquoketa Valley Rural Electric Cooperative collects, uses and safeguards any personal information you provide us from this Web site.

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MVlink Network Management Policy

MVlink is committed to delivering high-quality internet access to our members while maintaining the integrity, security, and efficiency of our network. This policy outlines our practices for managing the network, ensuring a reliable service for all users. Our network management practices are designed to ensure fair access while maintaining the overall performance and security of the network.

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FCC and ISP Designated Agent:

Kelly Gibbs Vice President of Finance

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Contact Info

Maquoketa Valley Electric Cooperative

109 N Huber Street ♦ Anamosa, IA 52205-1453

Phone: 319-462-3542 ♦ 800-927-6068

Fax: 319-462-3217

 

 

About Us

We are one of the largest electric cooperatives in the state, providing electric and internet/phone services to 14,000 members in nine east central Iowa counties.  With more than 80 years of experience serving local communities, we continue to provide 24/7 service that is safe, affordable, and reliable. Learn more

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2025 ACSI Badge

MVEC earns this award based on data modeled by the ACSI® in 2025. Award criteria are determined by the ACSI based on customers rating their satisfaction with MVEC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Maquoketa Valley Electric Cooperative. All Rights Reserved.

  • Employment
  • My Co-op
    • About MVEC
      • Contact Us
      • Profile
      • Board
      • Staff
      • Annual Report
      • Annual Meeting
      • Governance
      • Newsletter
      • Power Source
    • Community
      • Events
      • Education
      • Economic Development
      • Touchstone Energy
  • My Membership
    • My Account
      • Pay Electric Bill
      • Pay Internet Bill
      • Terms of Membership
      • My Electric Usage
      • Understanding My Electric Bill
      • Payment Options
      • Patronage Dividends
    • Programs
      • Iowa LIHEAP Guidelines
      • RECare
      • Rebates
      • Security Lights
      • Budget Billing
      • Heat Plus Program
  • My Service
    • Report Outages
      • Electric
      • Internet: Please call 877-811-1568
    • Start/Stop Service
    • How Service Is Restored
    • Power Outage Tips
    • Tree Trimming
    • Adding Load
    • Stray Voltage
    • Fiber Equipment
    • Co-op Owned vs Member Owned Equipment
  • Energy Center
    • Energy Savings
      • Rebates
      • Save Energy
      • Beneficial Electrification
      • Energy Assessment
    • Renewables
      • On Site Generation
      • Watts Green
  • Safety
    • Call Before You Dig
    • Move Over Slow Down
    • Electric Safety
    • Farm Safety
    • Tractor Safety
    • Meter Equipment Clearance
    • Grain Bin Clearance
    • Safety Quiz
    • Gas Tank Clearance/Location
    • Storm Safety
    • Tree Planting Safety
    • Tree House
  • MVlink Internet/Phone
    • General
      • Sign Up
      • Residential Price Packages
      • Business Price Packages
      • Telephone Service
      • Service Area Map
      • Streaming Guide
      • Mvlink News
      • FAQ
      • WiFi Router
      • Mesh Unit
      • MVlink Managed WiFi
    • My Account
      • Account Login
      • Policy