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  1. MVlink Internet/Phone
  2. General
  3. FAQ
 
What is MVlink?

MVlink is a service of Maquoketa Valley Electric Cooperative (MVEC) that offers a high speed fiber Internet connection for Cooperative members, and potentially new members that live adjacent to the network. The network was developed to expand MVEC’s Smart Grid capability to allow communications with substation, line and meter equipment to help operate the Cooperative's electric system in the most efficient and reliable manner possible. In addition to improving system operations, this network will better help members track their energy usage, improve energy efficiency and work and learn from home. 

 

What is fiber?

Optical fibers are used most often as a means to transmit between the two ends of the fiber and find wide usage in fiber-optic communications, where they permit transmission over longer distance and at higher bandwidths (data rates) than wire cables.

Fiber to the home (FTTH) is a relatively new and fast-growing method of providing significantly higher bandwidth to consumers and thereby enables more robust video, internet and voice services.

Why did MVEC enter this business?

MVEC's smart grid technology advanced from the office to substations, line equipment and individual meters, creating the need for a reliable method to communicate between all of that infrastructure. Fiber is the best medium available to ensure consistent, fast speeds and with some of the infrastructure already in place, it was fitting to also offer Cooperative members a high speed internet option. An affordable, reliable and high speed internet service is as important to Cooperative members today as electricity was 80 years ago. Not-for-profit electric cooperatives are member and community driven, always working to enhance the quality of life for their member-owners.

What is the cost for MVlink fiber Internet service?

Residential and Business packages are available with symmetrical speeds starting at 85 Mbps, up to 1 gigabyte. Internet-based telephone service is also available for an additional $34.95 per month. [Click here to view residential pricing] [Click here to view business pricing]

What are the benefits of MVlink?

No Contracts, No Data Caps, No Installation Fees and much more

  • A reliable, high quality connection

  • Bandwidth options to connect all of your devices to WiFi

  • Faster connection speeds

  • Improved productivity

  • Enough bandwidth for worry-free video streaming

  • A future-proofed home for technology

  • Virtually no maintenance

  • Less vulnerability to glitches or interference – even from weather!

  • More clear phone conversations; including reliable access to 911

  • Secure voice and data transmissions

When do you anticipate providing service to my home?

Building a network requires design, then construction, then adding a fiber drop to the home/business and finally in-home installation. If you live in an area that is fully constructed, service can be installed in 30-60 days. If you live in an area that is still under construction it may be several months before we are ready to connect you. Members who sign-up for service will be contacted when their area is ready for installations. [Click Here to sign-up]

What speeds will be available?

MVlink offers speeds starting at 85Mbps/85Mbps up to 1Gb/1Gb.  Fiber is the only technology that isn’t limited by the medium of communication.  The networking equipment at each end limits how fast a fiber network can talk and networking equipment is getting faster all the time.  Fiber is also consistent, whereas wireless, cellular and cable are shared technologies that allows performance degradation as usage increases. 

Maximum Speeds by Technology

Wireless        25Mbps

5G Cellular:   30 Mbps

DSL:             40 Mpbs

Cable:           1,000Mbps

Fiber:            10,000Mbps

If we are building a new home, or doing some exterior remodeling, is there anything we should do to facilitate a fiber connection?

Yes, you should allow for conduit near the electrical entrance to your home. Please call the office at 800-927-6068 to discuss the details.

We live in the area but are not currently members of the Cooperative. Will we be able to purchase your service?

If our network design puts us in close proximity to your home or business, then we may be able to connect you. If you choose to take service from MVlink, you will become a telecommunications member and will earn patronage dividends based on your level of service. Please express your interest by signing up so we can stay in touch with you as our network continues to expand.

Our property has more than one building where we need internet service. Will one connection serve both buildings?

The answer depends on how far apart the buildings are, but it is possible one modem will work. Using a WiFi booster or running an Ethernet cable between the two buildings should allow one connection to serve multiple buildings. 

If there is a power outage, will we also be out of internet service?

MVlink Internet and telephone services require electricity. When power is out at your service location, a battery backup can keep services working for a period of time. Our membership seldom experiences extended power outages.

How reliable will this service be? Will Internet service via an overhead power line experience more outages than an underground line?

The Cooperative is committed to providing the same level of reliable service for MVlink Internet as with the electric business.  Fiber cable is actually quite strong and isn’t significantly impacted by weather events, trees and car accidents.

When should I cancel my current Internet service?

The MVlink fiber team suggests cancelling your current service after your MVlink in-home installation is completed, tested and working to your satisfaction.

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Contact Info

Maquoketa Valley Electric Cooperative

109 N Huber Street ♦ Anamosa, IA 52205-1453

Phone: 319-462-3542 ♦ 800-927-6068

Fax: 319-462-3217

 

 

About Us

We are one of the largest electric cooperatives in the state, providing electric and internet/phone services to 14,000 members in nine east central Iowa counties.  With more than 80 years of experience serving local communities, we continue to provide 24/7 service that is safe, affordable, and reliable. Learn more

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2025 ACSI Badge

MVEC earns this award based on data modeled by the ACSI® in 2025. Award criteria are determined by the ACSI based on customers rating their satisfaction with MVEC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Maquoketa Valley Electric Cooperative. All Rights Reserved.

  • Employment
  • My Co-op
    • About MVEC
      • Contact Us
      • Profile
      • Board
      • Staff
      • Annual Report
      • Annual Meeting
      • Governance
      • Newsletter
      • Power Source
    • Community
      • Events
      • Education
      • Economic Development
      • Touchstone Energy
  • My Membership
    • My Account
      • Pay Electric Bill
      • Pay Internet Bill
      • Terms of Membership
      • My Electric Usage
      • Understanding My Electric Bill
      • Payment Options
      • Patronage Dividends
    • Programs
      • Iowa LIHEAP Guidelines
      • RECare
      • Rebates
      • Security Lights
      • Budget Billing
      • Heat Plus Program
  • My Service
    • Report Outages
      • Electric
      • Internet: Please call 877-811-1568
    • Start/Stop Service
    • How Service Is Restored
    • Power Outage Tips
    • Tree Trimming
    • Adding Load
    • Stray Voltage
    • Fiber Equipment
    • Co-op Owned vs Member Owned Equipment
  • Energy Center
    • Energy Savings
      • Rebates
      • Save Energy
      • Beneficial Electrification
      • Energy Assessment
    • Renewables
      • On Site Generation
      • Watts Green
  • Safety
    • Call Before You Dig
    • Move Over Slow Down
    • Electric Safety
    • Farm Safety
    • Tractor Safety
    • Meter Equipment Clearance
    • Grain Bin Clearance
    • Safety Quiz
    • Gas Tank Clearance/Location
    • Storm Safety
    • Tree Planting Safety
    • Tree House
  • MVlink Internet/Phone
    • General
      • Sign Up
      • Residential Price Packages
      • Business Price Packages
      • Telephone Service
      • Service Area Map
      • Streaming Guide
      • Mvlink News
      • FAQ
      • WiFi Router
      • Mesh Unit
      • MVlink Managed WiFi
    • My Account
      • Account Login
      • Policy